Services

Procurement

We have expert people and proven processes and documentation to run/support subject matter tenders such as TFM, cleaning, security, maintenance, waste and landscaping, whether as a single or bundled service. We will provide bespoke specifications based on the clients needs to ensure the future service delivery is fit for today’s business environment.

Commercial modelling

We will review your current operating model/services and provide a range of alternatives, considering budget, risk appetite and service quality and provide a market ready solution to meet your commercial objectives.

Operating models

We have a wide depth of experience of Target Operating Models across a range of sectors and different business strategies. Our approach is consistent with our other services, matching our support to your individual business needs and specific target and strategies. We can steer the transformation from your current operating model , designing a revised TOM considering different scenarios and ensuring the future state aligns operations with the strategy.

Benchmarking

We have a comprehensive library of benchmarking information and access to a number of leading industry index’s that allow us to review current structural and service delivery quality and costs, giving a robust data supported opinion on value for money where a client wants to benchmark an existing service or operation without the need to run a tender process.

Contract terms

The best contracts are those that are in the bottom drawer and don’t see the light of day we’re told. However, when you need to consult the contract, you’re assured that the contracts we draft are clear, concise, and easy to implement and interpret.

Service standards

Through on the ground audits using our IAuditor driven technology and stakeholder interview processes, we can quickly establish the true standards of service delivery and recommend improvements.

Performance monitoring

We can draft bespoke KPIs and SLAs that match the full suite of service categories and provide auditing services to give an independent third-party opinion on service partner performance.

Our project managers are skilled in delivering projects across a wide variety of sectors, operating in live and challenging environments on time and to budget.

Under our Incentive Carbon Management brand, we have saved organisations thousand of tonnes of Carbon emissions through targeted audits and recommending practical carbon reduction plans, using tax efficient investment, grants and altered processes and methods of operation. Using our 5-step plan, we can guide organisations to a Net Zero operation, with an option of becoming Planet Mark certified.

Delivered under our Incentive Workspace brand, our unique approach to workspace design, fit out and delivery gives clients a smart workplace solution. We are able to advise and plan on workspace utilisation and follow the RIBA design process to give clients space that aligns with their brand and built-in sustainability.

Considering selecting a CAFM or Customer experience platform? We have experience of establishing functional and system requirements, designing the route to procurement and assisting with implementation.