We have expert people and proven processes and documentation to run/support subject matter tenders such as TFM, cleaning, security, maintenance, waste and landscaping, whether as a single or bundled service. We will provide bespoke specifications based on the clients needs to ensure the future service delivery is fit for today’s business environment.
We will review your current operating model/services and provide a range of alternatives, considering budget, risk appetite and service quality and provide a market ready solution to meet your commercial objectives.
We have a wide depth of experience of Target Operating Models across a range of sectors and different business strategies. Our approach is consistent with our other services, matching our support to your individual business needs and specific target and strategies. We can steer the transformation from your current operating model , designing a revised TOM considering different scenarios and ensuring the future state aligns operations with the strategy.
We have a comprehensive library of benchmarking information and access to a number of leading industry index’s that allow us to review current structural and service delivery quality and costs, giving a robust data supported opinion on value for money where a client wants to benchmark an existing service or operation without the need to run a tender process.
The best contracts are those that are in the bottom drawer and don’t see the light of day we’re told. However, when you need to consult the contract, you’re assured that the contracts we draft are clear, concise, and easy to implement and interpret.
Through on the ground audits using our IAuditor driven technology and stakeholder interview processes, we can quickly establish the true standards of service delivery and recommend improvements.
We can draft bespoke KPIs and SLAs that match the full suite of service categories and provide auditing services to give an independent third-party opinion on service partner performance.